Question:
Hello Dr. Mutschler,
I have very wide, flat feet and have been diagnosed with plantar fascitis in both feet. I was told to purchase a quality arch support and came across your website. I’m very interested in purchasing a pair of arch supports from your on line store but was hoping for a recommendation on the type I should buy. I like to hike and was wondering which type (running, basketball, soccer etc…) of Athletic Custom Arch support you would suggest best meets my needs or would I be better off buying the Express Correct Custom Arch support? I’m 5 foot 9 and weigh 205 lbs and I’m a 44 year old male. Thank you so much for your help! – B
Answer:
B,
Thank you for your interest in Footcare Express.
Our $99 product is considered a semi-custom device. At Footcare Express, we have a library of engineered shells that are used to match the length, width and arch height of your foam cast impression. The $199 product is a completely custom-made arch support designed and fabricated from your foam cast impression. These custom arch supports are manufactured using a variety of different materials based on discomforts, activity, use, etc. (Cast Foam Impressions are provided once purchase is made)
In either case, the materials are durable. The life expectancies for any of our products really depend upon the amount and type of usage. We have had customers and patients replace their custom devices yearly, while others have gotten much longer “life”. Softer materials can wear and will wear out quicker. In most cases, each of these products can simply be refurbished without having to fabricate an entirely new product. Refurbish fees may vary.
I hope you find this information useful. Should you require any further assistance, please do not hesitate to contact us again.
Sincerely,
Charles A. Mutschler, DPM
Medical Director
Sincerely,
Customer Service Team
Hello Dr. Mutschler,
I have very wide, flat feet and have been diagnosed with plantar fascitis in both feet. I was told to purchase a quality arch support and came across your website. I’m very interested in purchasing a pair of arch supports from your on line store but was hoping for a recommendation on the type I should buy. I like to hike and was wondering which type (running, basketball, soccer etc…) of Athletic Custom Arch support you would suggest best meets my needs or would I be better off buying the Express Correct Custom Arch support? I’m 5 foot 9 and weigh 205 lbs and I’m a 44 year old male. Thank you so much for your help! – B
Answer:
B,
Thank you for your interest in Footcare Express.
Our $99 product is considered a semi-custom device. At Footcare Express, we have a library of engineered shells that are used to match the length, width and arch height of your foam cast impression. The $199 product is a completely custom-made arch support designed and fabricated from your foam cast impression. These custom arch supports are manufactured using a variety of different materials based on discomforts, activity, use, etc. (Cast Foam Impressions are provided once purchase is made)
In either case, the materials are durable. The life expectancies for any of our products really depend upon the amount and type of usage. We have had customers and patients replace their custom devices yearly, while others have gotten much longer “life”. Softer materials can wear and will wear out quicker. In most cases, each of these products can simply be refurbished without having to fabricate an entirely new product. Refurbish fees may vary.
I hope you find this information useful. Should you require any further assistance, please do not hesitate to contact us again.
Sincerely,
Charles A. Mutschler, DPM
Medical Director
Sincerely,
Customer Service Team
