General Questions
What are custom foot orthotics?
Custom foot orthotics are specially designed insoles made to match your unique foot shape and
support needs.
How are custom orthotics different from store-bought insoles?
Store-bought insoles are generic, while custom orthotics are tailored to your exact foot shape
using impressions or scans.
Who can benefit from wearing orthotics?
Anyone with foot, knee, hip, or back pain — or those who stand, walk, or play sports frequently
— can benefit from orthotics.
Are these orthotics made specifically for my feet?
Yes, every pair is crafted using your individual foot impressions or digital scan data.
Do I need a prescription to order custom orthotics?
No prescription is required to order from FootcareXpress.
Ordering Process
How do I take my foot impressions or measurements?
We’ll send you a simple impression kit with step-by-step instructions. Scan App?
*** Scan app instructions should also be included
What if I make a mistake with my impression kit?
Contact our support team and we’ll guide you or send a replacement kit if needed.
Can I reorder orthotics using a previous mold or scan?
Yes, we can reuse your existing foot data for faster turnaround.
How long does the process take?
Most orders take 2–3 weeks from the time we receive your impressions.

Can I order multiple pairs?
Yes, many customers order additional pairs for work, sports, or dress shoes.
Product Details
What materials are the orthotics made from?
We use high-quality medical-grade materials that balance durability, comfort, and support.
What types of orthotics do you offer?
Options include sport, dress, work, diabetic, and everyday comfort orthotics.
How long do custom orthotics last?
With proper care, most pairs last 1–2 years depending on daily use.
Can they fit in all types of shoes?
Yes — we offer styles for various footwear types, from athletic to dress shoes.
Are they waterproof or sweat-resistant?
Our orthotics resist moisture and odor but should be air-dried regularly.
Shipping & Delivery
How long does shipping take?
Shipping typically takes 3–5 business days once your orthotics are completed.
Do you ship internationally?
Yes, we offer international shipping options at checkout.
Is there a cost for shipping or returns?
Standard U.S. shipping is free; return shipping costs may apply depending on the situation.
How do I track my order?
You’ll receive a tracking link by email once your orthotics ship.
What happens if my orthotics are lost or damaged in shipping?
Contact us immediately — we’ll replace them promptly at no charge.

Payment
What forms of payment do you accept?
We accept all major credit cards, Apple Pay, PayPal, Google Pay, Shop
Are there discounts for multiple pairs or referrals?
Yes! We often run bundle and referral discounts — check our website for current offers.
Adjustments & Returns
What if the orthotics don’t feel right?
It’s normal to need a short break-in period. If they still feel uncomfortable, contact us — we’ll
adjust or remake them. Do we have the break-in instructions on the site?
**G – I provided this to you previously***
Do you offer adjustments or remakes?
Yes, we provide free adjustments within 30 days of delivery.
What is your return and refund policy?
Please refer to the “Return & Refund Policy” section below.
How long do I have to request a remake or return?
You have up to 30 days from delivery to request an adjustment or refund review.
Care & Maintenance
How should I clean my orthotics?
Wipe them with mild soap and water, then air dry completely before use. Do not submerge
orthotics in water/washing machine.
How should I store them when not in use?
Keep them in a cool, dry place — avoid heat or direct sunlight.
When should I replace my orthotics?
If you notice cracks, worn padding, or reduced support, it’s time for a new pair — usually every
12–18 months.
How to Order
1. Visit www.footcarexpress.com and select your preferred orthotic type.

2. Choose your shoe style and size, then complete checkout.
3. Receive your impression kit and follow the included instructions.
4. Send your completed impressions back in the prepaid package.
5. Your custom orthotics will arrive in approximately 2–3 weeks.
Return & Refund Policy (FootcareXpress)
[This section will be replaced with the official policy text once provided.]
info@footcarexpress.com | www.footcarexpress.com | ☎ 1-877-687-3338
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